Acanac Internet

15 reviews

(2.7/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
20% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

I confirm that I have fully understood all the questions and have given all the answers above to the best of my knowledge

Network Coverage of Acanac Internet

Acanac Internet offers residential internet plans in the following cities: Laval , North York , Gatineau , Hamilton , St Catharines

Find the best & cheapest Acanac home internet plans in Canada

Acanac Internet offers 13 Internet plans in Canada
They offer speeds from 6Mbps to 1024Mbps and prices from $44.15 to $104.41. They offer the following technologies: dsl-fttn, cable

Unlimited

High Speed DSL Internet 25 Mbps Unlimited 25 Mbps DSL/FTTN Download speed Unlimited Monthly usage $129.95 Upfront payment $47.91 Average monthly price over 2 years $1149.80 For 2 years Link not supplied by Acanac Internet
High Speed Cable Internet 60 Mbps Unlimited 60 Mbps Cable Download speed Unlimited Monthly usage $129.95 Upfront payment $60.41 Average monthly price over 2 years $1449.95 For 2 years Link not supplied by Acanac Internet

Cheapest

High Internet 6 Mbps Unlimited 6 Mbps DSL/FTTN Download speed Unlimited Monthly usage $129.95 Upfront payment $44.16 Average monthly price over 2 years $1059.80 For 2 years Link not supplied by Acanac Internet
High Speed DSL Internet 15 Mbps Unlimited 15 Mbps DSL/FTTN Download speed Unlimited Monthly usage $129.95 Upfront payment $44.41 Average monthly price over 2 years $1065.95 For 2 years Link not supplied by Acanac Internet

Fastest

High Speed Cable Internet 1024 Mbps Unlimited 1024 Mbps Cable Download speed Unlimited Monthly usage $129.95 Upfront payment $104.41 Average monthly price over 2 years $2505.95 For 2 years Link not supplied by Acanac Internet
High Speed Cable Internet 400 Mbps Unlimited 400 Mbps Cable Download speed Unlimited Monthly usage $129.95 Upfront payment $94.41 Average monthly price over 2 years $2265.95 For 2 years Link not supplied by Acanac Internet

More about Acanac Internet

Acanac Internet
Date of fondation

2004

Network Coverage

Ontario and Quebec

Customer service
1 (866) 281-3538
Technical support
1 (866) 281-3538
Sales
1 (866) 281-3538

About

Acanac is a provider considered as a pioneer of independent telecommunication services. Founded in 2004, Acanac offers Internet services via DSL and cable with downloading speeds up to 50Mbps as well as a telephony and interurban service to residential or business customers.

Internet
  • Acanac proposes DSL plans with high speed but also cable plans.
  • The DSL plans go from 175 Go to unlimited and 10 Mbit/s to 50 Mbit/s.
  • The cable plans are unlimited and go from 30 Mbit/s to 250 Mbit/s.
  • Choose the plan which is best for you and benefit from the advantageous prices.
Telephone
  • Find digital home phone plans at Acanac.
  • You can pick from three available packages which include not only unlimited calls but also many great features such as voicemail, caller id, call forwarding and much more.
  • The Thomson TC4300 cable modem is easy to use and install.
  • The LED indicators provide a clear indication of the boot sequence, operational activities and connectivity status.
  • Connect the modem to your personal router to obtain wireless connectivity.
  • The device is covered by a one year warranty.

15 reviews

(2.7/5)
Acanac Internet https://www.planhub.ca/img/logo/internet/acanac.png 15 2.7
Acanac Internet
3
2021-01-07

kinda expensive

PlanHub
Acanac Internet
1
2020-09-17

In English only - they don't talk in French over the phone. They cut the service without warning.

PlanHub
Acanac Internet
1
2020-09-17

I canceled my service June 1st and over 3 months later they're still sending me bills. Even though the customer service agent confirmed over the phone that it was cancelled I'm still being billed. They refuse to send me any written confirmation of cancellation so they can continue to charge me. They also opened two accounts under my name and charged me double for a year. After hassling them for months they finally returned my money. They are still billing me and I do not live in the province or use their service! RUNNNN doesn't sign up with them whatever you do!!!! It will be the biggest regret of your life.

PlanHub
Acanac Internet
3
2020-08-31

They used to have decent internet with terrible customer service. Now they have unreliable speeds, with worse customer service. And I do mean their customer service borders on useless. The last 2 years have been hit and miss with stability.

PlanHub
Acanac Internet
2
2020-08-21

The speed for which I pay is often not respected. The connection drops frequently for a few seconds. Promotions are only available to new customers while long-time customers have no benefits.

PlanHub
Acanac Internet
3
2020-08-15

Used to be cheap enough to be worth it, but now it isn't much cheaper than Bell (which is the same service with much better customer support--you'll need it one day).

PlanHub
Acanac Internet
2
2020-04-30

Affordable prices, average to low web access, dishonest after sale and technical service. I had to pay an external technician to attest that their web signal was insufficient to provide normal access, and they took months to stop subscription. Finally very difficult to unsubscribe: I finally had to go through CPRST commission to succeed, despite having very low internet access for several months and several communications with the company. Best of luck if you get there!

PlanHub
Acanac Internet
4
2020-04-22

My connection is often dropped because the speed is too slow. It becomes very frustrating.

PlanHub
Acanac Internet
4
2020-04-21

Almost three years with Acanac (two addresses): no technical problem apart from those introduced by myself (yes, I manage my small infrastructure myself - no router from the provider, thanks). A lot depends on the location and the physical network, I was lucky there. The price is beyond comparison. The site is too primitive (no self-service) and technical support is available over the phone only (I hate phones), but hey, as long as everything is working we don't need support. Only one thing: for several months I kept paying more money for less speed because Acanac just doesn't think announcing new cheaper rates to old customers is a good idea.

PlanHub
Acanac Internet
1
2020-02-04

Poor service, I have a 50mbps plan and I receive 10mbps. Customer service and technical support are not efficient.
It is the weakest supplier I have ever had. Very disappointed with their service

PlanHub
Acanac Internet
2
2019-12-31

I had very good service for several years, until last month. the connection started to cut out for up to half an hour, several times a day. Twice a bell technician came but he didn't fix anything

PlanHub
Acanac Internet
5
2020-12-20
PlanHub
Acanac Internet
4
2020-06-05
PlanHub
Acanac Internet
2
2020-05-23
PlanHub
Acanac Internet
4
2020-03-28
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