Gemstelecom

15 reviews

(3/5)
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Network (Stability, coverage, speed, dropped calls…)
Bill (Transparency, clarity, aligned with contract…)
Digital experience (Application and/or website are simple, clear, efficient and useful…)
Onboarding experience (Phone number port-in, activation, delivery, installation…)
Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…)
60% of people would recommend this brand

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Network
Stability, coverage, speed, dropped calls…
Bill
Transparency, clarity, aligned with contract…
Digital experience
Application and/or website are simple, clear, efficient and useful…
Onboarding experience
Phone number port-in, activation, delivery, installation…
Customer Service
Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier? *

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Network Coverage of Gemstelecom

Gemstelecom offers residential internet plans in the following cities: Montréal , Ottawa , Laval , Quebec City , Gatineau , Windsor , Québec , Saguenay , Trois-Rivières , Hamilton , Longueuil , St Catharines , Sherbrooke , Burlington , Oakville , Drummondville , Lévis , Kingston , Shawinigan ,

Find the best & cheapest Gemstelecom home internet plans in Canada

Gemstelecom offers 83 Internet plans in Canada
They offer speeds from 5Mbps to 400Mbps and prices from $25.61 to $97.28. They offer the following technologies: cable, dsl-fttn

Unlimited

Extreme High Speed 60 Plus (with 1 year agreement) 60 Mbps Cable Download speed Unlimited Monthly usage $54.99 Upfront payment $52.28 Average monthly price over 2 years $1254.75 For 2 years Get more details
Extreme Speed 30 (with 1 year agreement) 30 Mbps Cable Download speed Unlimited Monthly usage $54.99 Upfront payment $47.28 Average monthly price over 2 years $1134.75 For 2 years Get more details
Internet 15 Plus 15 Mbps Cable Download speed Unlimited Monthly usage $163.99 Upfront payment $41.82 Average monthly price over 2 years $1003.75 For 2 years Get more details
Extreme Speed 30 30 Mbps Cable Download speed Unlimited Monthly usage $163.99 Upfront payment $51.82 Average monthly price over 2 years $1243.75 For 2 years Get more details
Extreme High Speed 60 Plus 60 Mbps Cable Download speed Unlimited Monthly usage $163.99 Upfront payment $56.82 Average monthly price over 2 years $1363.75 For 2 years Get more details

Cheapest

Internet Basic 5 (with 1 year agreement) 5 Mbps Cable Download speed Unlimited Monthly usage $64.99 Upfront payment $27.70 Average monthly price over 2 years $664.75 For 2 years Get more details
Internet Basic 5 5 Mbps Cable Download speed 75 GB Monthly usage $15 Upfront payment $25.62 Average monthly price over 2 years $614.76 For 2 years Get more details
Internet Basic 5 5 Mbps Cable Download speed 75 GB Monthly usage $15 Upfront payment $25.62 Average monthly price over 2 years $614.76 For 2 years Get more details
Internet Basic 5 (with 2 years agreement) 5 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $25.62 Average monthly price over 2 years $614.76 For 2 years Get more details
Internet Basic 5 5 Mbps Cable Download speed Unlimited Monthly usage $173.99 Upfront payment $32.24 Average monthly price over 2 years $773.75 For 2 years Get more details

Fastest

Ultimate High Speed 400 (with 1 year agreement) 400 Mbps Cable Download speed Unlimited Monthly usage $54.99 Upfront payment $92.23 Average monthly price over 2 years $2213.55 For 2 years Get more details
Ultimate High Speed 400 (with 2 years agreement) 400 Mbps Cable Download speed Unlimited Monthly usage $15 Upfront payment $85.62 Average monthly price over 2 years $2054.76 For 2 years Get more details
Ultimate High Speed 400 400 Mbps Cable Download speed Unlimited Monthly usage $294.98 Upfront payment $97.28 Average monthly price over 2 years $2334.74 For 2 years Get more details
Platinum High Speed 300 300 Mbps Cable Download speed Unlimited Monthly usage $194.98 Upfront payment $78.11 Average monthly price over 2 years $1874.74 For 2 years Get more details
Platinum High Speed 300 (with 1 year agreement) 300 Mbps Cable Download speed Unlimited Monthly usage $64.99 Upfront payment $78.69 Average monthly price over 2 years $1888.51 For 2 years Get more details

More about Gemstelecom

Gemstelecom
Date de fondation

1993

Couverture réseau

Québec et en Ontario (dans les zones couvertes par Bell, Rogers, Vidéotron et Cogeco Câble)

À propos

Retrouvez les services internet et téléphoniques, les services résidentiels et d'affaires comprennent la fibre optique, l’internet haute vitesse, le téléphone et les systèmes téléphoniques Voip.

Internet

Gems Telecom vous propose des forfaits internet par Cable mais aussi par fibre.

Choisissez parmis une large gamme de forfaits. Faites des économies avec les forfaits combo Internet + Téléphone.

telephone
    Les forfaits de téléphonie mobiles sont très variés, retrouvez des forfaits de base avec la:
  • Ligne Téléphone Traditionnelle
  • VOIP - Ligne Affaires locale
  • VOIP - Ligne Affaires Canada
  • etc. et bien plus encore!
Gemstelecom https://www.planhub.ca/img/logo/internet/gemstelecom.png 15 3
Gemstelecom
1
2020-10-21

I ordered internet from this company. Was charged for first month and delivery of equipment immediately. I was provided a install date of 9th of Oct between 5pm-8pm. Tried to get it earlier, no availability. The 9th comes, and I called them to verify date/time. Was assured of details. On the 9th, at 7:30pm I called to inquire about install. Was told that it was still going to take place, to give the tech until 8:30, if it wasn't done to call back. I called back at 8:30pm, was told it had been installed, to give it 3-4 hours to start working. This should not take 3-4 hrs to start working!! Checked all equipment, everything is working fine. So not equipment. 8am on the 10th still no internet!! Had to wait until 10am for them to open. Called at 10am, was put through all the testing of the equipment with the rep. Still no internet!! Advised the rep, that I was not impressed with their company at all!! The rep advised me that there are no installs on Saturdays. I asked to speak to a supervisor, the rep did not want to transfer me. Said there was nothing more they could do. I again insisted on speaking to a supervisor. I was placed on hold for 10 mins. A man comes on the phone, I asked if he was a supervisor, and he said yes. I advised him of the entire situation, and that if I didn't have internet service by 4pm, which is the time they were closing that day, I would be cancelling my service with them immediately!! I never got service that day!! I sent an email, advising I was cancelling my service with them immediately. Monday the 12th, I rec'd a call from Rogers, they were scheduled to do a third part install, for Gemstelecom. OMG!! Are you serious?? I advised him that I had cancelled my service with them on Saturday. I called Gemstelecom, and explained my situation with the rep. Explained that I had spoken to a supervisor on Saturday, he advised me that that was not possible, NO SUPERVISOR'S WORK ON SATURDAYS. Now I'm even more upset, that they lied to me again!! First about the installation, now, that I had not really spoken to a supervisor or Saturday!!! I argued that I shouldn't have to pay to return their equipment to them, since I paid to have it shipped to me, and never had service!! They wouldn't budge on this at all!! I was told by the supervisor, on this call, that I would receive my refund, after I was invoiced and equipment had been returned. I argued that there shouldn't be an invoice, because I never had service!!! He went on to say that as soon as they received the equipment back, that I would receive a refund to same form of payment. I then requested their Head Office phone number, so that I could voice my disappointment with their company, how they lied to me, and their overall service!!! He provided me with a phone number. After the call ended, I dialed the number provided to me, I was greeted by a rep, who stated, yes I just spoke with you, and you spoke with the supervisor. I was confused, so I asked him, why I had reached the same office, I had requested the Head Office number? He went on to explain to me, they are Head Office! I told him I was wanting to talk to someone above the supervisor, he tried telling me that there is no one over the supervisor, I disagreed with him, I mean come on, everyone has a manager or boss!!!! Not according to them!! What a circus!!! So today I contacted them, by email regarding the equipment return. They emailed me back stating they had indeed received the equipment back, and as soon as my invoice was done, I would receive my refund, less the balance, in approx. 2-3 weeks. What is up with this company?? Does no one read notes in an account?? I paid to ship it back to them, never had service, was lied to repeatedly, and told they are Head Office, Tech support, billing, and (lack of)Customer service(I'm using this term lightly btw!) all rolled into one!!!! I would NEVER recommend this company to ANYONE!!!!! GO SOMEWHERE ELSE PLEASE!!!

PlanHub
Gemstelecom
1
2020-09-20

Hello,
Not sure who gave the company a good score, Im personally waited for ~15days to get the internet working, and finally gave up and switch to another provider. Took them 1week to send a new modem, when the new modem arrived it also didnt work, 20calls to support didnt help either. Pay 10$ more and get the internet in less than 24h.

PlanHub
Gemstelecom
5
2020-09-17

Fantastic Customer Service, and very quick response/follow up on questions.

PlanHub
Gemstelecom
1
2020-07-11

Uploads speeds have been cut in half of that promised even with a new installation made by the technician and new CAT8 cables. Only get 75% of the download speed indicated almost all the time. We keep getting hung up on when we call customer service and it is very difficult to talk to someone. It's a scam after all!

PlanHub
Gemstelecom
5
2020-03-09

Got internet recently, so for so good, no issues, speed as advertiesed.

PlanHub
Gemstelecom
5
2020-02-29

I have been a subscriber since May 2014. Very satisfied with the service. I had a modem problem that was replaced quickly. I have a 2 year contract at $ 45 / month for 15 Mbps ill. with phone with 2 months free. What more could you ask for.

PlanHub
Gemstelecom
1
2020-02-26

Bad service, many cuts put on the back of Cogeco. I called 3-4 times, only one tech told me that it could be the modem the problem but that he could not do anything on the weekend that I had to call the week if I still had problems. An average wait of 30 minutes on the phone dissuaded me from calling again. I called to cancel when we missed the Internet for 8 hours a day. I was told that I would pay the $ 50 fee because I didn't mean often enough that I had line problems. I should have received a confirmation email, unfortunately I do not have internet ...

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Gemstelecom
2
2020-11-23
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2
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4
2020-07-17
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4
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4
2020-05-11
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1
2020-05-04
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5
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